What is the procedure to be assisted at Transilien stations (Ile-de-France)?

To best prepare for your journey at RER and Train stations operated by SNCF Transilien:

Fill out this form to benefit from assistance for people with disabilities: https://www.garesetconnexions.sncf/fr/assistances-psh-pmr

This free mobile application offers the following features:

  • The layout of each station, its level of accessibility, and the available facilities and services

  • Display of a tailored itinerary to navigate within the station of your choice

  • For service beneficiaries, a connection (via call or SMS) with a Transilien agent in all SNCF Transilien stations in Île-de-France for information or assistance


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