I have a disability, can I receive assistance at the train station?

People with disabilities and reduced mobility can benefit from free assistance at the departure and/or arrival station, from a reception point to their seat on the train.

This service is called Assist'enGare and is available in over 1,000 stations in France. Assist'enGare can be reached:

  • Online via the reservation form 24/7:


  • By phone every day between 8 a.m. and 8 p.m. at 3212 and at +33 (0)9 72 72 00 92 from abroad (free service + call price).

  • Via Rogervoice, our relay center allowing deaf and hard of hearing people to communicate with our Assist'enGare teleadvisors through a translator operator. This service is available Monday to Friday from 8:30 a.m. to 9 p.m. (excluding holidays) in French Sign Language (LSF), French Spoken Complemented (LfPC), and Real-Time Speech Transcription (TTRP), and 24/7 in Text Transcription (TT).

During peak periods, it is advisable to book this service as soon as you purchase your train ticket to ensure assistance. Without a reservation, assistance is provided subject to availability.

Before purchasing the train ticket, it is advisable to check that assistance is available at the desired station and time.

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